Welcome to our Parent Portal

The Parent Portal is a central place where parents can access important information and resources like the School Directory as well as logging in and viewing their volunteer hours.

If you already have an account please login:

If you can’t remember your password please use the Forgot Password link on the login page using the link above. Please do not try to register for a new account if you’ve had an account previously.

If you have not registered yet, please register for an account:

Please register for ONE account per family. When logging hours just make sure to note the name of the parent submitting hours on the form.

If you have an questions or run into any issues using our Parent Portal, please reference the Frequently Asked Questions below or contact .

Thank you!

Frequently Asked Questions

How do I signup for the Parent Portal?

  1. Go to the Parent Portal page: https://thefranklin.academy/parent-portal/volunteer-portal/ 
  2. Click Register
  3. Complete the Parent Portal Registration Form

    After submitting it may take up to 48 hours for your account to be activated. Once activated, you’ll receive an email with a link to complete your registration.
  4. Look for the email with Subject: The Franklin Academy Parent Portal Registration Confirmation and click the link to set your password.

    If you don’t receive an email within that time please search your email inbox for:
    The Franklin Academy Parent Portal Registration Confirmation

    Please also search your Spam or Junk email folder.

    If you still can’t find the confirmation email please contact .
  1. After clicking the link, you’ll be sent to a form to set your password. Enter your password in the form and click Save Password
  2. Click Login to go to the login form.
  3. Enter the email you used to sign up with and your password you just set, then click Log In. You’ll then be redirected to the Parent Portal.

I don’t see the activation email in my inbox. What should I do?

First make sure you’re checking the email address you signed up with.
Second, search your email inbox for:

The Franklin Academy Parent Portal Registration Confirmation

Repeat the search in your Spam or Junk email folder.

If you still can’t find the email please email .

When I try to login, the website says I have an incorrect password or user name. How can I log in?

On the Login page below the login form, click the link Lost your password? it will ask you to enter your email or username and it will send you a password reset link.

I made an error on my registration and need to correct my information. How can I do that?

Log into the Parent Portal and click the Edit Profile button. All of your answers to the registration questions and School Directory are there for you to edit. Make sure to click Update after editing your answers so your changes are saved.

I signed up for the School Directory but no longer want to be listed. How can I remove my listing?

Log into the Parent Portal and click the Edit Profile button, scroll down to the section called School Directory Information and select No to opt out of the directory. Make sure to click Update to save the selection in your profile.

How do I change my password?

If you’re able to log in, go to the Parent Portal page and click Edit Profile, scroll down to the Account Management section and click Set New Password. It will auto-generate a secure password but you can also type in your own.

If you’re not able to log in, go to the login page and click Lost your password? it will ask you to enter your email or username and it will send you a password reset link.

How do I change the email address I use to log in with?

Log into the Parent Portal and click the Edit Profile button. Under the section Contact Info towards the top of your profile you can enter a new email in the Email (required) field. Please note this will change the account email, not the emails listed under School Contact Information or School Directory Information

Why do families have to share a login to the Parent Portal?

The system requires hours to be logged by a single account to count towards each family’s required hours.